Radio has long been recognized as the theater of the mind but more and more it is becoming an interactive medium. New interactive technologies are opening up new and possibly fruitful opportunities for radio stations – but they also require a fresh new approach for salespeople.

Today selling radio also includes online sponsorships, videos, text messaging, online streams, podcasts, display ads, etc. One size fits all packages are not the way to go when you have so many new weapons in your arsenal. To be successful, account executives must create custom solutions that both benefit their clients and the radio station they represent. The perfect ad buy not only brings in fresh new revenue but also drives traffic to the on-air product and reinforces the power of your station.

First you must evaluate your client’s needs and then figure out the best way to achieve an effective campaign that uses only the appropriate technologies. Selling a complicated technology-rich ad campaign to a client that would be more than happy with a simple spot buy creates a lot of unnecessary work with the possibility of scaring the client off. Technology sales work best with clients looking for something new and exciting. The car dealer looking for a fresh way to highlight the latest hybrids on their lot, the clothing store that wants to dress your morning show up in the latest fashions and have them do a pose-off, the coffee shop that wants to use text messaging to give away free coffees to your listeners, etc.

Thinking outside the box is a great way to impress your clients and can get them excited about working with you. But don’t promise what you can’t deliver. Always check with your technical staff to make sure what you want to pitch is possible. If not, your technical staff should be able to give you alternatives that may be even better. You certainly don’t want to get a client excited only to pull the carpet out from under them.

Another important aspect of the technology sale is how you present it. Having the right attitude and dressing sharply can be undermined by handing your client a proposal that looks like someone with minimal design skills created it in Microsoft Word in five minutes. This simple detail can send a very negative message to your client. It says that even though you look sharp on the surface, the product you’re selling may be less than professional. Consider having a designer on staff or outsource your promotional materials to design professionals. This will ensure your station looks like the cutting edge, technology savvy radio station it is.

Lastly, don’t cannibalize your on-air product just because you have shiny new toys to pitch. Selling clients technologies for half the price of an on-air buy is not a good idea. Make your clients happy but don’t lose focus on the bottom line. If your client is happy on-air and that means more money than selling them a technology campaign then don’t remake the wheel.

In this technological age the average person expects more from every medium, make sure your radio station is ready to deliver and reap the rewards.

–Tom Stark, Partner, RadioGlue. tom@radioglue.com – 732.416.0900
Let RadioGlue help you with your new technology initiatives. Contact Tom for more information.

Tags: interactive, ntr, radio, revenue, sales, technology, text, video, web

This entry was posted on Monday, March 2nd, 2009 at 3:01 pm and is filed under RadioGlue Blog. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.